SIAM Foundation Certification
Service Integration and Management (SIAM) framework training for managing multiple service providers.
Course Overview
The Service Integration and Management (SIAM) Foundation certification tests a candidate's knowledge of the terminology and core principles of SIAM.
This certification covers the evolution of SIAM, the core components, and the common challenges faced in adopting a SIAM ecosystem. You will learn how to seamlessly integrate multiple internal and external service providers into a single business-facing IT organization.
Course Curriculum
- 1Introduction to SIAM
- 2SIAM Roadmap
- 3SIAM Structures
- 4SIAM and Other Practices
- 5SIAM Roles and Responsibilities
Who Should Attend
Service Managers, IT Directors, Supplier Managers
Key Information
Prerequisites:
There are no formal prerequisites. Basic knowledge of IT Service Management terminology (like ITIL) is helpful.
Exam Format:
40 Multiple Choice Questions (60 Minutes) - 65% required to pass (26/40).
Key Benefits
- Effective multi-vendor management
- Improved service quality